Privacy policy


INTRODUCTION

AGUAS DE VALENCIA, S.A. reserves the right to modify this Policy in order to adapt it to legislative developments, case law criteria, industry practices, or the interests of AGUAS DE VALENCIA, S.A. . Any modification thereto will be announced in advance so that you are fully aware of its content.

In order to provide certain services, it is necessary to process your personal data. For these purposes, such data will be incorporated into the corresponding processing activities of AGUAS DE VALENCIA, S.A. and will be processed for the specific purpose of each processing activity, mainly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation), and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (LOPD-GDD).

INFORMATION ON DATA PROCESSING

Below, AGUAS DE VALENCIA, S.A. provides information on the safeguarding of privacy and the protection of personal data applied to the processing activities carried out on its website:

1. Who is the Data Controller?

AGUAS DE VALENCIA, S.A. is the Data Controller, with registered office for these purposes at Gran Vía Marques del Turia 19.

AGUAS DE VALENCIA, S.A. has appointed a Data Protection Officer who can be contacted at: dpo@globalomnium.com

2. What personal data do we collect from our users?

AGUAS DE VALENCIA, S.A. collects data obtained indirectly from our users.

We use data storage and retrieval mechanisms that may be installed on your device (such as cookies), as explained in our Cookies Policy.

When you browse our site, various cookies and other tracking devices may be installed on your device, as explained in our cookies policy.

Likewise, the website provides access to the organisation’s ethical channel. In this regard, the data provided through this channel will be processed in accordance with the specific privacy policy published within that environment.

3. What are the purposes of processing personal data and the legal basis?

AGUAS DE VALENCIA, S.A. uses the data collected for the following purposes and based on the following legal grounds:

Based on the free, specific, informed, and unequivocal consent you provide:

a) To respond to contact requests submitted through the website.
b) To manage suggestions submitted regarding our services.
c) Where applicable, to keep you informed about our own or third-party products and services, provided that you have expressly consented to this.
d) To use cookies and other similar mechanisms for storing and retrieving data on terminal devices.

Based on compliance with a legal obligation:

a) To handle any complaints you may submit, as well as to manage the exercise of your data protection rights.
b) To communicate your data to public authorities when required under applicable regulations.

4. How long do we retain your personal data?

Your data will be retained for as long as necessary to provide the services and provided that you do not request their erasure. However, even if erasure is requested, the data will be kept blocked for the necessary period, with processing restricted solely for the following purposes: compliance with any legal or contractual obligations to which we are subject; and/or during the statutory limitation periods applicable to any liabilities that may arise; and/or for the exercise or defence of claims arising from the relationship with the data subject.

5. Who may receive your personal data?

Personal data will not be transferred or disclosed to third parties, except where necessary for the development, control, and fulfilment of the stated purposes, or in cases provided for by law.

However, as AGUAS DE VALENCIA, S.A. is a company belonging to the GLOBAL OMNIUM group, data may be transferred or disclosed to group companies for administrative purposes.

In addition, AGUAS DE VALENCIA, S.A. works with third-party service providers who may have access to your personal data and who will process such data on behalf of and for the account of AGUAS DE VALENCIA, S.A. as a result of their service provision. AGUAS DE VALENCIA, S.A. undertakes to enter into the corresponding agreement with such providers, imposing, among others, the following obligations: to apply appropriate technical and organisational measures; to process personal data solely for the agreed purposes and in accordance with the instructions of AGUAS DE VALENCIA, S.A. ; and to delete or return the data to AGUAS DE VALENCIA, S.A. once the services have been completed.

Likewise, AGUAS DE VALENCIA, S.A. guarantees that, where service providers are located in countries outside the European Union or in countries not deemed adequate under data protection regulations, the necessary safeguards are adopted to ensure that data transfers are carried out securely, either by the provider offering adequate guarantees, including the execution of the European Commission’s Standard Contractual Clauses, or by meeting one of the exceptions provided for in the applicable regulations.

6. Security of personal data

AGUAS DE VALENCIA, S.A. will adopt appropriate technical and organisational measures within its information systems, in compliance with the principle of proactive accountability, to ensure the security and confidentiality of stored data and to prevent unauthorised alteration, loss, processing, or access, taking into account the state of the art, implementation costs, and the nature, scope, context, and purposes of processing, as well as the varying likelihood and severity of risks associated with each processing activity.

7. What are your data protection rights and how can you exercise them?

Below is further information on exercising your data protection rights:

a) What are my rights?

Data protection regulations allow you to exercise, before the Data Controller AGUAS DE VALENCIA, S.A. , the rights of access, rectification, objection, erasure, and restriction of processing, in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPD-GDD).

Right of access

You have the right to know:

  • Whether or not we are processing your personal data.
  • The source of your data, if you did not provide it.
  • The purposes of the processing.
  • The categories of data involved.
  • The recipients or categories of recipients of your data.
  • The expected retention period or criteria used to determine it.
  • Your right to lodge a complaint with a supervisory authority.
  • Whether we use automated decisions, including profiling.

Right to rectification

You have the right to have your personal data rectified:

  • By completing incomplete data.

  • By updating or correcting data that is inaccurate or no longer reflects reality.

  • By exercising this right, we will ensure that your personal data is accurate and complete.

Right to erasure

You have the right to have your personal data erased when one of the following conditions applies:

  • The data is no longer necessary for the purposes for which it was collected or processed.

  • You withdraw the consent on which the processing is based and there is no other legal basis for processing.

  • You have successfully exercised your right to object to the processing.

  • The personal data has been unlawfully processed.

Right to restriction of processing

You have the right to obtain restriction of the processing of your personal data (i.e., to have it stored without being used for the intended purposes).

Right to object

You have the right to request that we stop using your personal data, for example, when you believe that the personal data we hold about you may be inaccurate or that we no longer need to use it.

Additionally, if you consider that your right to the protection of personal data has been violated, you may lodge a complaint with the Spanish Data Protection Agency (www.agpd.es).

b) Who can exercise these rights before AGUAS DE VALENCIA, S.A. ?

You may exercise these rights as the data subject, acting in your own name and right.

These rights may also be exercised through a duly accredited representative, whether legal (e.g., when holders of parental authority or guardianship act on behalf of a person under 14 years of age, or when acting as the legal representative of a person with a disability) or voluntary (a person to whom you have granted powers of representation for this purpose).

c) How and where can I exercise these rights?

In writing to the company’s registered office indicated above, at our customer service offices, or by email to dpo@globalomnium.com.

This Privacy Policy has been reviewed and published on 21/01/2026.